The information below relates to how we handle your personal data that we collect in connection with our website.
A. General information
I. Name and contact details of the controller and their representative
GASAG AG, represented by the Management Board
GASAG Service-Hotline: 030 7072 0000-0
Email address: firstname.lastname@example.org
II. Contact details of the data protection officer
GASAG AG, Data Protection Officer Uwe Haider
Email address: email@example.com
III. Purposes of processing and respective legal bases
- Provision of the website www.gasag.de; communication with GASAG AG
The website we offer at www.gasag.de requires us to handle personal data, for example the IP address used to access the content displayed on the website, when you send us enquiries or in our online service areas.
1.1 You also have the option of contacting us via our contact forms (e.g. for bonus points). For this we collect the personal data you provide us via the corresponding contact form.
1.3 We handle your personal data for the provision of this website and for communication with GASAG AG on the basis of our legitimate interest. For us to provide this website, it is technically necessary for us to process certain personal data (e.g. the IP address). For your communication with GASAG AG it is necessary for us to handle the personal data mentioned above.
1.4 Within the framework of the necessary reconciliation of interests, we have weighed up your interest in your respective personal data being kept secret and our interests in providing this website and in making contact. In these cases, our interests take precedence over your interest in secrecy. Otherwise we would not be able to provide you with this website or respond to your contact request.
- Online services “MY GASAG” and “Energy portal”
2.1 You can register for our online service “MY GASAG” at www.gasag.de and you will be able to use this service. For this we collect your email address, username, contract account number and meter number.
When we undertake the activation of the online “Energy portal” service, we collect the business partner’s personal data that are necessary for using the energy portal.
2.2 Within the framework of our online service we handle your personal data to initiate, implement and process the corresponding usage agreement.
- Energy supply contracts
3.1 At www.gasag.de you can conclude energy supply contracts (e.g. GASAG | ELECTRICITY and GASAG | NATURAL GAS, GASAG | NATURAL GAS (Vacant Property), GASAG | Electricity (Vacant Property)). For this we collect your master data, contact details, meter number, bank details and details of the respective property management company or owner.
3.2 As soon as your personal data are stored in our customer information systems, an account will also be set up in our online service “MY GASAG”.
3.3 We handle your personal data in order to initiate, implement and process the corresponding energy supply contract. This also includes our online service “MY GASAG”.
3.4 We collect personal data on your previous payment behaviour and creditworthiness information on the basis of mathematical and statistical processes run by credit rating agencies. Credit rating agencies store personal data so that they are able to issue information.
- Subsequent tenants or new owners within the context of the energy supply
4.1 We offer the option that subsequent tenants or new owners can be registered on a portal site by a third party (e.g. the previous tenant, the old owner, a property management company) within the context of the energy supply. For this we collect the personal data requested in the respective form. We write to the subsequent tenant or new owner as an interested party in order to guarantee their energy supply.
4.2 Within the framework of the necessary reconciliation of interests, we have reconciled the interest of the subsequent tenant or new owner in their respective personal data being kept secret, and our interest in processing these data within the framework of the energy supply. In these cases, our interests take precedence over the interest in secrecy.
- Consent to advertising
5.1 If you give us your consent to receiving advertising, we will handle your personal data for our own advertising purposes.
5.2 Your declaration of consent is the legal basis for our handling your personal data in this respect. You can retract your consent at any time with future effect.
6.1 On our website you can register for our newsletter by issuing the corresponding consent. You can also register for our newsletter by email. Your consent is the legal basis for our data processing. You can retract your consent at any time with future effect.
6.2 For the respective registration we will process your username, first name, last name and email address.
- GASAG WhatsApp customer service
7.1 You can register for our GASAG WhatsApp customer service.
- Online job applications
8.1 You can apply to us online via our career portal. For this we will process the personal data you provide to us within the framework of your application. We will handle your personal data for initiating the corresponding employment contract.
8.2 You can register for and subsequently use our applicant portal. For this we will process the personal data you enter on the registration form. We will handle your personal data within the framework of the applicant portal to initiate, implement and process the corresponding usage agreement.
8.3 Special data protection information applies to our career portal. You will find this on our “Careers” web page or in our career portal.
IV. Recipients or categories of recipients of personal data
- Provision of the website www.gasag.de; communication with GASAG AG;
online services “MY GASAG” and “Energy portal”
1.1 We use service providers to provide our website (including its functions). For this we transmit personal data to these service providers. The respective service providers are named in “B. Special information”. We have contractually obliged these companies to apply the same care when handling the personal data as GASAG AG does itself.
1.2 Insofar as your enquiry comprises cooperation with a company in the GASAG group, or such a company is involved in the provision of services to you, we will share your personal data with this company. You will find an overview of the companies in the GASAG group here: https://www.gasag.de/unternehmen/die-gasag/unternehmensportraet
- Energy supply contracts
2.1 For the implementation of the contract we transmit personal data to other companies in the GASAG group, to market partners as defined in the procedural regulations of the Bundesnetzagentur (Federal Network Agency) (e.g. to network and metering point operators and upchain suppliers), and to service providers involved in providing the service (e.g. tradespeople and transport operators).
2.2 If you unlawfully refuse to comply with your payment obligation, we will transmit your personal data to collection companies.
V. Criteria for specifying the storage period for personal data
We will delete your personal data when the respective purpose for such storage no longer applies and there is no statutory regulation requiring storage. Statistical evaluations take place only in anonymised form.
VI. Your rights
You have the right to information about your personal data and to rectification, deletion, restriction of the processing and to data portability. In cases in which we process your personal data on the basis of our legitimate interest, you have the right to object to the respective processing.
You can retract your consent to receiving advertising at any time with future effect.
To assert your rights and retract your consent to receiving advertising, please contact the Data Protection Officer.
VII. Existence of a right to complain to a data protection supervisory authority
You can complain to a data protection supervisory authority. The following data protection supervisory authority has competence for us:
Berliner Beauftragten für Datenschutz und Informationsfreiheit
VIII. Provision of personal data
The fields on the respective order form marked * are obligatory fields. These personal data are required for concluding a contract. If you do not provide these personal data, we cannot conclude the respective contractual relationship.
There is no legal or contractual provision stating that you must provide your email address and/or phone number within the context of your consent to receiving advertising. If you do not give us your consent to receiving advertising, you will not receive any information about offers, products and services unless this is permitted by law.
IX. Existence of automated decision-making and profiling
Credit checks are undertaken by a credit reference agency. Depending on the outcome of the credit check, on the basis of probability values the person concerned is allocated to a statistical group of persons that have displayed similar payment behaviour in the past. This allocation takes base in particular on the following basis:
- Personal status and age
• Information about the address / confirmation of the address, about the building / way in which the building is used, and about the name
• Payment experiences
• Connections with the company / functions in the company
The credit rating agency uses collected information and past experiences to prepare a forecast of future events. The probability values are calculated primarily on the basis of the information stored by the credit rating agency on a particular person. This procedure is known as “logistic regression”, and is a well-founded mathematical and statistical method that has been proven in practice for a long time for forecasting risk probabilities.
As a consequence of this creditworthiness check, an automated decision might be made not to conclude a contract with the person concerned. In such a case, the person concerned has the right to request a review of this automated decision by an employee of the GASAG group, and to present their own view.